Kamala Mills: A lesson to learn by hoteliers
At end of the year 2017 another man made negligence tragedy followed, the recent fire at Kamla Mill compound, Mumbai at 1 Above and Mojo restaurant had shown the casual approach of the restaurant owners.
The irrecoverable loss of 14 lives and the pain of more then 50 injured , with emotional turmoil of there keen cannot be measured in words. The people in restaurant business should understand the seriousness of defaulting the fire safety norms.
The reason which has surfaced with the initial probe is, it was due to the short circuit, but above that it was also found there were no adequate amount of fire equipment’s to control the fire, neither there were any rout mentioned for such emergencies , neither there were any signage’s for the emergency exit route, due to this ,the people got trapped in the bathroom rather than getting out of emergency door, most of the deaths occur due to choking. Well, The truth will definitely reveled once the enquiry is done by the officials.
It again shows how ill-prepared the hospitality industry is for such emergencies, we hardly see any drills or even trainings for the staff in such stand alone and chain of restaurants. In today’s world, where technology is ruling and there are so many AI and digital equipments which can detect the smoke and fire and can start on there own, with such technology around , incidents of this nature are still happening, this shows that the hoteliers or the restaurant owners are only focused on the there profit, and neglecting the regular audits of there place which can help them to avoid such tragedy in advance..
No doubt that there is in glove of the BMC officer and the owners of these restaurants , in giving permission to the illegal construction and giving permission to start such restaurant where the fire safety was not taken care of. Now the knee jerk reactions and harassment of the restaurant owners who are already following the safety norms wont resolve the issue. It’s the duty of the hotelier that he should make sure that the customer or guest’s safety is of utmost importance.
The incident has raised a question on the tourism policy in which the BMC was planning the roof top restaurants to enhance the tourism and night life of Mumbai, As of now, the time will decide how the Mumbai restaurant owner really wakes up and follows the safety norms, and makes sure that their staff knows the way around and the emergency procedures to be followed with regular fire drills.
Hotels And Bar Licenses Eased Out The Hotel and restaurant fraternity welcomes the Scrapping of licenses by Brihanmumbai Municipal Corporation, Mumbai on the recommendation by the Maharashtra state .Earlier to open a eatery one has to take at least 26 permission and has to run from posts to pillars. No doubt, scrapping of 20 licenses which were irrelevant with the time and merging rest of them under self-certification and one time licenses has brought ease of doing business in the happening city of Mumbai. The example of Mumbai has to be followed across the country ,it encourages the young entrepreneur who looks to endeavor into the business . It is well known fact that the hotel and restaurant business had been the fastest growing industry in the country and not to mentioned it is also the second largest employment producing industry, Making the GST at 5 % at restaurant and reducing the GST on stay had contributed to the goal of making India as global tourism destination. However, the right environment and infrastructure is still matter of concern so as to make it popular destination internationally. Steps of such kind will definitely support the cause. On the other hand it is also important to see that the remaining one time licenses which are to be obtained to run the hotel and restaurant business are obtained with ease and..
GST reduction in hospitality industry: moving towards the right direction You would have come across a repeat guest who suddenly disappeared after the GST implementation, and you wondered , what happened ? it Was Like “ Der Aye Par Durust Aye” ,after long time there was a silver lining for the dark cloud on the Restaurant Industry, This decision of bringing down the GST from 18 % to 5% at last had brought smile to the Middle society segments since they stopped spending as they use to and of course to the restaurant owners. The Decision which should have taken much earlier was finally taken, at last the government had acknowledged the genuine problems of hospitality industry. With the same spirit the 18% and the slab of 28% which still applies on Room division and Restaurant in luxuary hotel should be understood. Its not that the guest will not pay but ,then he won’t do it with that willingness and will look for options to shift his venue to nearby countries, unless he is unable to do so for one or the other reason Thus the hospitality industry in this country eventually losing the business. Contries likeThailand ,Srilanka, Malysia, which fall in the bracket of 7to 10% will be much more cheaper and will grab the opportunity to be the next host for meetings and events rather india due to..
Steps Towards Tourism: Incredible India After the jolt of GST, most of the hotel purchase manager and the store managers are still struggling with their procurement of new and releasing of the old stock , making changes and updating in there system in between the Apex court agreed to denotify the highways falling in the city limits of municipal council .The News was great relief to the hotels & restaurant managements Tourism Police The Other good move the government of India is looking forwards for the safe tourism With existing police authorities failing to make visitors to the country feel secure, a study by the government-run Indian Institute of Travel and Tourism Management has recommended the creation of a special force, complete with uniforms sporting Incredible India logos, for the safety of tourists. Suggesting that the tourist police maintain vigil round the clock at airports, railway stati .. Suggesting that the tourist police maintain vigil round the clock at airports, railway stations and bus stands, the key points of entries and where tourists are most susceptible to being cheated or harassed, the study has also suggested that recuits wear khaki trousers, dark..
Hospitality industry in India, a big contributor to the country’s economic growth is on high growth trajectory and is expected to reach Rs 2,796.9 thousand crore by 2022*. The industry also contributes significantly to employment, FDI and Foreign exchange. However,the hospitality industry which is already reeling under rising costs of basic commodities, labour and the recent liquor ban on highway by the Supreme Court. The much awaited Goods and Services Tax (GST) rates has come as another shocker. These high and complex GST rates will create further impediments to the industry’s growth which is still maturing. At the same time the new tax structure will also position India poorly as a destination visa vie our competitors in the international market that have much lower taxation. The high rate of 28 per cent GST for hotels charging room rentals above ₹5,000. Before GST, the luxury and service tax was at about 19 per cent and this has now gone up to 28 per cent. While GST is a gross tax and there is going to be input credit, the cost for hotel companies goes up by almost 10 per cent and there should be an absolute rate tax. The GST council has pegged GST for AC eateries and those with liquor licence at 18 per cent, non-air-conditioned restaurants at 12 per cent, hotels charging room rentals between ₹1,000 and ₹2,500 at 12..
Well the fire is yet to extinguish of the judgement on the liquor ban there is another discussion popped up on the portion size served in the restaurant, the reason was given that there is lot of food wastage that occurs in the hotel and restaurant industry. The politician which are had brought up this discussion seems unaware of the functioning of this industry. The industry function in a very tight situation of food cost control, and the entire game of food industry is in the process of making raw food into the finished products with minimum wastage of food to Gain maximum profit. Even the portion size serving is also decided with lot of thought process as one wrong decision will escalate the cost of the product. A human beings consumes 500 TO 600 gm at one seating for lunch or dinner, generally for starter it is taken a 180 gm of chicken (boneless)with and a serving of 6 Pcs are there for a portion, which is fare enough for two pax , followed by main course where 140 gm of rice and around 120 Gm of dal and 50 gm for each Roti . This shows that how meticulous planning goes in all the way for minimum wastage. The need of the hour is to educate the citizens of the country with all the sources available as the..
Where the tourism and hospitality industry is facing all sort of problems there is another jolt to the industry given by the honorable supreme Court by banning the liquor shop , Bar, pubs on the all state and national highway of the country. The industry is already bleeding with several issues just to name a few, service charges, the GST, the butcheries in UP etc. The Jolt had brought the business of several millions to stand still, It was earlier understood that it will be only for the liquor shops located on the national highway, but with judgment it had been understood that it is also on the bar, pubs including the stand alone and the star category hotels located on the state and national highway. Here it is also important to notice that the National and the state highway which are passing through the cities are also affected by this decision. Recreation is part of the society and people look forward to get away and relax from their stressful life. A blanket ban of such sort will help only increase in bootleggers. However, We are not here to justify or to encourage drink and drive which had led to thousands of accident. But the logic is unacceptable, A person who is addicted to the influence of liquor will not hesitate to go 500 meters off the national or state..
The world has turn into global village due to the transformation in technology, everything is at your fingertips and entire world into your cell phone. The hospitality industry is also not behind and it is changing dynamically, the handling of key at front office had become a history and even electronic key cards are becoming a day of past. The technology has taken the driving seat into the operation, either its is front office or it is the food and beverage operation, everywhere its playing a vital role. However, when we talk about hospitality then it’s a million dollar question if technology is playing a vital role in operation then what about the essence of hospitality, the warmness which comes by only human being. After all in this part of world specially Asia were human response is the essence of hospitality and we believe and teach in our colleges that hotels means home away from home. Its also necessary to understand that till what extent the technology must play a role in our operation and the type of technology one should use. There are two type of technology which are playing important role in hospitality industry, one is called TBSS (Technology base self-service) and other THTS(Traditional Human Touch Service). TBSS is handled by the guest , but one must understand that technology will not be able to understand the anger..
In today’s world where internet ,e-mails and online portals are popular ways of booking rooms, room check out process has become express .During all this the guest feedback has become even difficult, however taking feedback is equally essential to any service-based business, so it’s no surprise that hoteliers are always looking to encourage guest reviews via guest surveys. Reviews offer unparalleled insight to your guests’ experience. If you want to increase your guest survey response rates, take the time to reduce barriers to entry and increase efficiency. From post-stay emails to incentives, there are a few easy-to-implement ways to get the most out of your efforts. Make it Easy The hotels should remove as many barriers to entry as possible for guest survey responses. Guests are far less likely to leave a review or complete a survey if they don’t know where to go or it’s difficult to find. Your property likely already sends post-stay emails to your guests (or you should!) and in that message, you can include a link to leave a review. In the new email templates provided by services like TrustYou Stars, the selection for overall hotel rating is included in the body of the email. By providing that step guests will be more likely to take action and your hotel will improve guest survey response rates. This is also an opportunity to address guest issues..
Indeed when entire India is praising the demonetization it is also equally to review what’s the post effect of it on the hospitality industry. When we talk about hospitality world we have to check the integral tourism and travel industry , since the hospitality business doesn’t function in isolation. The decision which was taken at 8.30 on 8th of November 2016 by Honourable Prime minister was welcome by all section of the society. It had been one month now. Although the railways and the airline were given exceptions to accept the old currency ,but was that enough to save the hospitality industry from drowning this season ,is a million dollar question? All of sudden the entire nation was thrown in long Q. The connoisseurs of the economic world says that that the home work for the same was not done and its perfect example of how good objectives are poorly implemented .The Winter has began and it is said to peak season for the hospitality world in most part of ourcountry, just to name Goa ,Rajsthan , UP, southern state and the Buddhist circuits blossoms during this upcoming four months. .Well its matter of great concern for the hospitality industry, there is cash crunch ,the five star category hotels , may not get affected directly as most of the transactions goes online, however in the initial days specially on the..