Internship. A path to success for the HMCT Students
The Internship or training is the integral part of the HMCT curriculum . The theory and practicals during the persuasion of HMCT studies encounters the reality of the industry . The entire perception of the students changes about the hotel once he/she goes through the first internship. The Impact of the internship is so high that it makes him/her decide whether they would love to go along and make carrier or to quit the Hotel industry. Some Who would not quit at that moment will just wait and completes the course and look for some related avenues.
However the Trainees can prepare to absorb the experience by understanding several keys aspects of training, Even before they start their internship they should be well prepared, both mentally and physically .
SOP: The Curriculum taught in institutions gives the basic idea or the standardized operating procedure, The SOP keep on changing , with the situations and type of service offered by the organization, so sometimes the trainees get caught in a dilemma , whether what they have learned in the institution is right or what they are observing during their process of training is right . This specially happens usually in core operation departments. Its wise that the trainees should adapt the new processes as per the organization process keeping their basics intact.
Cultural Shock: This usually happens during the first industrial training, and specially if the trainees are from a small town or doing internship abroad. The exposure of a star category hotel itself is a cultural shock, the lingo used by the employees & guests is a big jolt for him. Some time it creates miscommunication which may turn into disaster , so it’s always better to take advise of the seniors.Tthe gesture and the posture also does matter, what is considered to be good in your part of the country may not be acceptable where the hotel is located .Make sure to do some research about the place where you go for training or internship in terms of regional language & culture, areas of interest,local food habits, political stability etc.
Pressure : The hospitality industry demands a lot from its associates as well as the trainees , in terms of grooming, attitude, communication, so far and so forth.During the training periods the trainees have to be on their toes . In the formal class with the training manager one has to keep his eyes and ears open , observation is very important if you wish to acquire special skills,. On the other hand a trainee has to face the actual guest and nothing can be taken for granted since it’s not a practical session at the college.One bad incident may lead to shatter his or her confidence and can be a reason to quit the industry. The Trainees has to be physically very strong, as the working hours may stretch to longer than the usual shift. To Handle The Pressure of all this, a ten minute yoga practice prior to start of the day may help you a lot.
Discipline: To make your training really worth while, one has to be self discipline, you can’t take guest for ride as they stays with you.What had been promised must be deliver on time. The trainees need to understand that discipline doesn’t only mean punctuality, but also to make sure that you don’t cross the thin line between you and guest in any manner. Each Operational departments has its own dos and don’ts that need to be followed strictly. Make Sure you follow the SOP and the rules taught during the Training Session. As this discipline will only lead you to be a thorough professional.
Thus the internship is the real eye opener for the interns, and if it is first one then definitely it brings lot of changes in the personality. Before going for internship choose the right hotel and department, make regular notes of the observations. There are always good and bad observation you will make during the training period, but it all depends on an individual how he absorbs the good and leaves the bad.A good training exposure will have a great impact and will lead you to be the future leader in the industry.
Please do visit : www.hotelandrestaurantjobs.in
Mr. Sattyen Bhoyar
Hotel And Restaurant Jobs
Follow us on
Linkedin : https://www.linkedin.com/company-beta/1
In today’s world where internet ,e-mails and online portals are popular ways of booking rooms, room check out process has become express .During all this the guest feedback has become even difficult, however taking feedback is equally essential to any service-based business, so it’s no surprise that hoteliers are always looking to encourage guest reviews via guest surveys. Reviews offer unparalleled insight to your guests’ experience. If you want to increase your guest survey response rates, take the time to reduce barriers to entry and increase efficiency. From post-stay emails to incentives, there are a few easy-to-implement ways to get the most out of your efforts. Make it Easy The hotels should remove as many barriers to entry as possible for guest survey responses. Guests are far less likely to leave a review or complete a survey if they don’t know where to go or it’s difficult to find. Your property likely already sends post-stay emails to your guests (or you should!) and in that message, you can include a link to leave a review. In the new email templates provided by services like TrustYou Stars, the selection for overall hotel rating is included in the body of the email. By providing that step guests will be more likely to take action and your hotel will improve guest survey response rates. This is also an opportunity to address guest issues..
Indeed when entire India is praising the demonetization it is also equally to review what’s the post effect of it on the hospitality industry. When we talk about hospitality world we have to check the integral tourism and travel industry , since the hospitality business doesn’t function in isolation. The decision which was taken at 8.30 on 8th of November 2016 by Honourable Prime minister was welcome by all section of the society. It had been one month now. Although the railways and the airline were given exceptions to accept the old currency ,but was that enough to save the hospitality industry from drowning this season ,is a million dollar question? All of sudden the entire nation was thrown in long Q. The connoisseurs of the economic world says that that the home work for the same was not done and its perfect example of how good objectives are poorly implemented .The Winter has began and it is said to peak season for the hospitality world in most part of ourcountry, just to name Goa ,Rajsthan , UP, southern state and the Buddhist circuits blossoms during this upcoming four months. .Well its matter of great concern for the hospitality industry, there is cash crunch ,the five star category hotels , may not get affected directly as most of the transactions goes online, however in the initial days specially on the..